Impeccable service in SPA
What would be needed to keep a guest coming back?
Training for administrators, specialists and managers of SPA, which will help to form a clear structure of rules and standards of service, to reach a new level, to understand the rules of high service, in which everything is thought out to details.
Impeccable service in SPA
How to create and maintain impeccable service in a SPA?
What would be needed to keep a guest coming back?
Training for administrators, specialists and managers of SPA, which will help to form a clear structure of rules and standards of service, to reach a new level, to understand the rules of high service, in which everything is thought out to details.
What is service in SPA?
Service in SPA is a care in all its expressions, for which, among other things, the guest returns.
The standards, the concept, the system in the work of SPA — this is the backbone, from which begins the development and reaching a new level.
Service — this is what allows you to stand out in a highly competitive environment.
Corporate in-person training
Duration: 8 hours
Online training is also available
Who is this training for?
- AdministratorsUnderstand the specifics of interacting with SPA guests by all standards to keep guests coming back again and again.
- SPA personnelUnderstand the rules of high service, where everything is thought over in every detail and feel confident in any situation and with any guest.
- SPA managersA SPA will have a clear system of rules and standards consistent for all employees, which means a system of assessment of growth areas for employees.
The loyalty of guests and customers will increase.
~ High service standards
Employees will understand how to work properly with guests at each stage of service to the highest international standards.
They will realize that proper high service is the efficiency and success of the SPA. A clear system
and algorithm of actions will develop, and therefore confidence in their actions.
~ Impeccable service at every stage
We will work out each of the stages of interaction with the guest.
Service starts before: preparing to meet the guest, meeting the receptionist, meeting the master, small talk — creating a friendly and relaxed atmosphere, recommendations, goodbye.
Employee will know how to brilliantly conduct each of the stages of service for WOW-effect, so that guests will return again and again.
~ Phone Etiquette
Calling into the SPA is the first impression a guest has of the SPA and whether or not they want to come. This is why SPA phone etiquette is so important.
~ Presentation of services and products
An employee will understand how to present yourself, services, products and how it affects the impression of the guest, will receive an algorithm for effective presentation.
~ Work in the cabinet according to all service standards and at all stages
The basics of a proper consultation.
Working with the guest during the procedure while maintaining the guest’s privacy and comfort. Showing care — as a standard of high service. Proper work with equipment (necessary accessories for spa procedures and their proper use).
~ Spa Treatments Tricks
SPA rituals before treatments — as an essential part of the relaxation and spa concept.
~ World Service Standards
A list of items by which a SPA is evaluated in world practice with an explanation.
~ Appearance and standards of appearance of a high-class SPA employee
~ Handling complaints and objections
~ Creating a SPA atmosphere and practical skills in creating spa coziness (folding towels, laying out cosmetics and accessories…)
~ Post-service and taking care of your guest even after they leave to maintain a long-term relationship
Bonus: Practices to maintain a working spirit, good mood, clearing of negative energy for professionals
What do you get as the end result?
- A clear defined systemof rules and standards in SPA, equal for each employee, based on global standards of the best five-star hotels, which means order and confidence, increasing the level of SPA
- Technology of working with the guestat each stage of service to increase guest loyalty, return guests and confidence in their actions when dealing with any guest and any situation
- Knowledge of proper presentation of self, services and merchandise when sellingProper presentation and storytelling of the service is the foundation of an organic and effective sale
- Understanding of the SPA conceptCreating the SPA atmosphere, maintaining a correct appearance, tricks of the job from the best SPAs
