Secrets of SPA sales
The training will help you get rid of awkwardness and blocks in sales, learn how to gain the guest’s trust and unobtrusively and effectively sell from a caring position, communicate with the guest in a values language, work objections and identify types of guests
Secrets of SPA sales
How to increase sales in SPA?
The training will help you get rid of awkwardness and blocks in sales, learn how to gain the guest’s trust and unobtrusively and effectively sell from a caring position, communicate with the#guest in a;values language, work objections and identify types of guests
How to increase sales in SPA?
Do you want to sell a product? Explain how this product will make the customer’s life better.
Customers like to buy, but they don’t like to be sold to.
Corporate in-person training
Duration: 4 hours
Online training is also available
Who is this training for?
- Administrators
They will get rid of awkwardness and blocks in selling, understand how to build trust with the guest and unobtrusively and effectively sell from a caring position, understand how to communicate with the guess in the language of values, work on expressions and identify types of guests, understand how to sell the services and additional procedures, change the way you think about sales.
- SPA personnel
Get rid of awkwardness and blocks in sales. Learn how to make sales the logical conclusion of a procedure and consultation. Understand how to establish a trusting and long-lasting relationship with a guest through the sale of cosmetics and treatments.
- SPA managers
We’ll analyze ways to motivate employees, in addition to percent of sales.
Get a system for implementing and applying the knowledge gained.
~ Psychology of sales from a caring position, without fear of imposing
~ Features of selling cosmetics and service recommendation by SPA specialist
~ Features of retail and service selling by the administrator
~ Techniques of selling additional procedures and cosmetics in terms of benefits for the guest
~ Proper proposal wording and question funnel skills for effective selling
~ Arguments and dealing with guest objections
~ The basics of proper consultation and presentation
~ Hearing and listening to the guest as a sales tool
~ Cosmetic sales tips
What do you get as the end result?
- A clear system of working with the guest in the SPA
- Techniques for selling cosmetics, services, and additional procedures
- Scripts and example phrases for effective sales and consulting
- Ways to increase the return of guests
- The checklist with training highlights
