Royal Med SPA development
Royal Med SPA — a premium spa with aesthetic medicine.
Team training in service, sales, and international guest service standards.
Team training in service, sales, and international guest service standards.
Project results:
⠀
~ Training the team in service, international service standards, and sales in the SPA
~ Training in service standards from the first guest contact
~ Development of standards and protocols, implementation of the author’s “SPA approach”
~ SPA audit
Royal Med SPA — a premium spa and aesthetic medicine center in Samara, Russia.
⠀
~ Training the team in service, international service standards, and sales in the SPA
~ Training in service standards from the first guest contact
~ Development of standards and protocols, implementation of the author’s “SPA approach”
~ SPA audit
Royal Med SPA — a premium spa and aesthetic medicine center in Samara, Russia.
SPA Manager’s Feedback on the Training:
The training was highly productive and effective.
The team mastered all stages of guest interaction — from the first call and booking to the personal meeting, escorting to the treatment, and the specialist’s communication with the guest.
After the training, we will begin implementing global service standards in our daily work.
The next step is the scheduled SPA audits.
The training was highly productive and effective.
The team mastered all stages of guest interaction — from the first call and booking to the personal meeting, escorting to the treatment, and the specialist’s communication with the guest.
After the training, we will begin implementing global service standards in our daily work.
The next step is the scheduled SPA audits.
Contact me to discuss what I can do for your SPA:
instagram: @irina.evik.wellness
SPA expert Irina Evik
Business Trainings
Contact me